Firozabad,

17 May (HS): Minister of Tourism and Culture Department of Uttar Pradesh

Government, Jaiveer Singh, held a public meeting at his residence Sirsaganj on

Sunday and listened to the problems of the public along with the district level

officials. During the public hearing, Tourism Minister Jaiveer Singh listened

to the complaints of the complainants from the district and other districts one

by one and directed the concerned district level officers present there to

resolve the complaints in a quality and timely manner. Taking the complaints of

the complainants seriously, he got the complaints resolved in some cases by

talking to the concerned officers directly over the phone. He also directed the

concerned officers that after the process of quality complaint resolution, the

complainant should also be informed that his complaint has been resolved.

During

the public hearing, most of the complaints were related to land disputes,

encroachments and liberation from possession. The Tourism Minister, while

giving instructions to the Sub-Divisional Magistrate Sirsaganj and the Police

Circle Officer Sirsaganj through the District Magistrate, said that on the

Thana Divas being organised on Saturdays, in such land dispute cases officials should

be sent to the spot by forming a joint team of police and revenue and after

investigation, should be resolved in a quality manner.

For

this, he directed all the concerned officers to prepare a compliance report of

the quality resolution of the complaints received and inform him as well. He

said that the Uttar Pradesh Government is serious about the problems of the

public, hence the officers should ensure speedy and quality resolution of the

problems of the public at the local level.

During

the public hearing, most of the complaints received were related to land,

electricity, water, ration cards, electricity bills, housing schemes, Aadhaar

cards, encroachments, police matters, etc. During the public hearing, he also

clarified that if the complainant's complaint is not resolved and he comes to

us again, action will be taken against the concerned officer.

Hindusthan Samachar / Abhishek Awasthi