Prayagraj,

19 March (HS): A meeting of all Chief Ticket Inspectors/Station (CIT/Station)

and Chief Ticket Inspectors/Line (CIT/Line) of Prayagraj Division was held under

the chairmanship of Divisional Railway Manager, Prayagraj, Rajneesh Aggarwal.

The meeting was attended by Additional Divisional Railway Manager, Deepak

Kumar, Senior Divisional Commercial Manager (Coaching), Hari Mohan and Divisional

Commercial Manager Ankit Agarwal. Detailed discussions were held on ticket

checking arrangements, improvement in passenger amenities, train punctuality

and enhancement of commercial revenue.The primary objective of the meeting was

to strengthen passenger facilities, improve punctuality of trains, minimize unnecessary

detentions and ensure growth in commercial revenue.

During the

meeting, Senior Divisional Commercial Manager (Coaching), Hari Mohan,

emphasized minimizing cases of Alarm Chain Pulling (ACP) and ensuring prompt

disposal of such incidents so that the average detention time of trains can be

reduced and restricted to a maximum of 5 minutes. Similarly, instructions were

issued for prompt handling of Medical Demand (DMO) cases to avoid unnecessary

train detentions. To reduce overcrowding-related complaints received through

Rail Madad, it was directed that passengers be accommodated in appropriate

coaches as per their ticket authority and unauthorized passengers be deboarded

as per rules.

Instructions

were also issued to ensure provision of Minimum Essential Amenities (MEA) such

as water booths and water coolers at all stations, along with additional

arrangements wherever required. Emphasis was laid on ensuring proper

functioning of fans and air conditioners in waiting halls, regular cleaning of

toilets, and availability of adequate water supply. Keeping in view the

upcoming summer season, directions were given to ensure availability of

drinking water facilities (pyau) on platforms by coordinating with NGOs,

charitable trusts, passenger associations and other social organizations.

To enhance

revenue, emphasis was laid on increasing counter ticket sales and ticket

checking earnings through intensive drives such as fortress checks and

magistrate checks. It was also directed to strengthen checking of UTS tickets

at station exit points to ensure ticket validity and take action against

irregular passengers. Further, all ticket checking staff were instructed to

mandatorily submit a “Deficiency Report” after completion of duty in trains so

that shortcomings in services can be identified and rectified in a timely

manner. Special drives were also directed against unauthorized passengers in

coaches reserved for Divyangjan (persons with disabilities), including recovery

of charges as per rules and removal of such passengers.

Additionally,

to ensure effective implementation of instructions received from Headquarters

and Divisional levels, it was directed that relevant circulars be displayed in

the “Open Assurance Register” in TTE lobbies and acknowledgement through signatures

of staff be ensured to promote transparency and accountability. On this

occasion, Divisional Railway Manager Rajneesh Aggarwal stated that passenger

convenience should be the top priority. Keeping the summer season in view, he

directed those available resources at stations be regularly assessed and any

additional requirements be communicated to the administration in time. He also

encouraged all staff to perform their duties with dedication and a positive

approach. Additional Divisional Railway Manager Deepak Kumar stated that the

Commercial Department is a vital part of railway administration, and its

proactive role helps in strengthening the image of the Railways among

passengers and contributes to improved operational performance and revenue.

Hindusthan Samachar / Abhishek Awasthi