Record

Booking Milestone: Highest ever 31,814 tickets booked in a single minute on May

22, 2025

Advanced

AI- based BOT Mitigation Solution: All malicious bot traffic is eliminated,

ensuring fair access for genuine users

Improved

user experience, enhanced security, simplified booking and equal access for

real users

Lucknow,

04 June (HS): In a major leap towards enhancing transparency, security and user

experience, Indian Railways has undertaken a comprehensive digital overhaul of

its ticketing infrastructure. Through the deployment of cutting-edge anti-BOT

systems and integration with a leading Content Delivery Network (CDN) service

provider, the Railways has significantly curbed unauthorised automated bookings

by unscrupulous agents and improved the access of the web site to the genuine

users.

The

new system has effectively mitigated all bot traffic, which peaks during the

first five minutes of Tatkal. Bot traffic accounts for up to 50% of overall

login attempts during this period. This enhancement ensures better

accessibility for genuine users. Additionally, 2.5 crore suspected user IDs

have been deactivated for booking tickets. A landmark achievement was recorded

on May 22, 2025, with the highest-ever per-minute booking of 31,814 tickets,

showcasing the robustness and scalability of the upgraded platform.

To

further enhance fairness and efficiency, new user protocols have been

introduced. Users not authenticated via Aadhaar can book Opening ARP, Tatkal or

Premium Tatkal tickets only after 3 days of registration, while

Aadhaar-verified users can book tickets without delay.

These

efforts have delivered measurable improvements. The average daily user logins

increased from 69.08 lakh in FY 2023–24 to 82.57 lakh in FY 2024–25,

registering a 19.53% rise, while average daily ticket bookings grew by 11.85%

in the same period. Additionally, E-Ticketing now accounts for 86.38% of total

reserved ticket bookings.

Systemic

upgrades include: 87% of static content being served via CDN for faster load

times and reduced server load. Active detection and mitigation of bot traffic

using sophisticated AI algorithms. Proactive deactivation of suspicious user

IDs and complaint lodging via the Cyber Crime Portal. Indian Railways, through

IRCTC, remains committed to delivering a seamless, secure and user-friendly

ticketing experience. Continuous innovation and modernization will remain

central to ensuring equitable access and safeguarding the interests of millions

of passengers across the country.

Hindusthan Samachar / Abhishek Awasthi