Lucknow, Nov 02 (HS): Uttar Pradesh Deputy Chief Minister Brajesh

Pathak held a public hearing at his residence in Lucknow on Monday, listening

to the grievances of complainants from various districts of the state. A large

number of people presented their complaints and concerns to the Deputy Chief

Minister. He listened to each case seriously and directed the concerned

officials to take necessary action immediately and ensure timely and quality

resolution of complaints.

The Deputy Chief Minister issued clear instructions to

officials, stating that any negligence or unnecessary delay in resolving public

issues will not be tolerated. Each complaint must be handled with sensitivity,

so that people do not have to repeatedly visit government offices to resolve

their problems.

Public satisfaction is the basis of administrative work: He

said that public service is our commitment and solving public problems is the

government's top priority. The government's intention is to listen to every

citizen and ensure fair and effective solutions to their problems. Public

hearings are a powerful means of establishing direct communication between the

public and the administration. He said that officials should not treat public

complaints as a mere formality, but should take personal interest in each case

and ensure its appropriate resolution. Special attention should be paid to

transparency, accountability and sensitivity in resolving complaints. During

this, the Deputy Chief Minister had a cordial conversation with the

complainants and assured them that necessary steps would be taken to resolve

their problems.

Brajesh Pathak reiterated that the state government is

continuously working for the welfare of the people with the motto of

Service to All, Respect for All. He expected officials to ensure

prompt, effective, and quality resolution of public problems on a priority

basis.

Hindusthan Samachar / Abhishek Awasthi