New Delhi, November 13 (H.S.): Global disruptions to the services of software giant Microsoft continued for the second consecutive day on Friday, November 13, affecting millions of business and individual users across 74 countries. The world's largest software company said it had found no indication of malicious activity or a cyberattack behind the disruption.

Microsoft is investigating the cause of the problem. Several of its services, including Outlook and Teams, remained affected for the second day, causing inconvenience to users in India and other parts of the world. The disruption began late Thursday night, while an update on Microsoft's service health page at 11:16 am IST on Friday showed service degradation affecting Microsoft 365 business and enterprise customers, as well as consumer products.

The company said it was working on multiple fronts to identify the underlying cause of the disruption and restore its backend servers. It added that it was examining the reasons behind the sudden surge in traffic and taking steps to bring the affected systems back online. As of now, we are not aware of any malicious activity that is causing this incident, Microsoft said. The company added that it would share a detailed account of the incident, including its root cause, once the issue had been resolved.

In India, airline operator IndiGo said the global disruption to Microsoft's services had affected its email support system and that it might not be able to receive emails from customers. In a post on X, the airline said that all its other customer support channels remained available.

Air India said the global Microsoft outage had not affected its flight operations, which continued as normal. The airline also said it had temporarily rerouted customer emails to ensure that messages continued to reach it without interruption.

Users in India began reporting problems at around 11 pm on Thursday. Although the number of outage reports on the tracking website Downdetector declined during the night, complaints surged again after 6 am on Friday.

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Hindusthan Samachar / Jun Sarkar