New Delhi, October 22 (H.S.): Satish Kumar, Chairman and Chief Executive Officer of the Railway Board, interacted directly with passengers during the ‘Rail Jan Samvad’ programme held at New Delhi Railway Station on Thursday. He listened to their concerns, suggestions and expectations and apprised them of Indian Railways’ ongoing efforts to improve station cleanliness and passenger amenities.

Organised by the Delhi Division of Northern Railway, the programme aims to strengthen communication between railway authorities and passengers and improve station cleanliness and passenger facilities through public participation. Senior officials from the Railway Board and Northern Railway, including Rajesh Kumar Pandey and Pushpesh Raman Tripathi, were also present on the occasion.

During the interaction, Satish Kumar briefed passengers on measures being undertaken to strengthen station sanitation, enhance passenger amenities and provide a clean, safe and comfortable travel experience. He encouraged passengers to share their feedback and suggestions concerning cleanliness and other facilities. Railway officials listened attentively to the concerns raised and recommendations put forward by passengers.

On the occasion, the Railway Board Chairman and CEO administered a cleanliness pledge to officials, employees and passengers. In recognition of their commendable contributions to sanitation, 20 Swachhagrahis at New Delhi Railway Station were felicitated. A street play was also staged on the station premises to raise public awareness about the importance of cleanliness.

Besides New Delhi Railway Station, the ‘Rail Jan Samvad’ programme was organised at several other stations under the Delhi Division of Northern Railway. These included Hazrat Nizamuddin, Anand Vihar Terminal, Delhi Junction, Delhi Sarai Rohilla, Delhi Cantt, Faridabad, Gurugram, Ghaziabad, Shakur Basti, Meerut City, Delhi Shahdara, Kurukshetra, Rohtak, Karnal, Panipat, Shamli, Muzaffarnagar, Meerut Cantt, Jind Junction, Jakhal, Sonipat and Narwana railway stations.

At these stations, divisional officials engaged with passengers and collected their feedback and suggestions on cleanliness, passenger amenities and various aspects of railway services. According to the railway administration, the initiative is intended to address passengers’ concerns, facilitate continuous improvements in services and foster a shared sense of responsibility for station upkeep.

Through this programme, the railway administration underscored the importance of passenger satisfaction, public participation and collective responsibility in its efforts to develop cleaner, more efficient and passenger-friendly railway stations.

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Hindusthan Samachar / Jun Sarkar