New Delhi, 6 December (H.S.):

In a citizen-centric move aimed at enhancing transparency and service delivery, the New Delhi Municipal Council (NDMC) on Saturday organized a “Suvidha Camp” at the NDMC Convention Centre to provide information, assistance, and grievance redressal facilities to local residents and service users.

Officials of the NDMC received a total of 64 complaints during the camp, most of which were related to departments such as personnel, civil engineering, horticulture, public health, enforcement, commercial, taxation, and estates.

Thousands of residents and service users also visited the camp to gather information on various civic services available in the NDMC jurisdiction.To ensure swift resolution, concerned departmental officials held direct, face-to-face interactions with the complainants and addressed their grievances on the spot.

Complaints requiring policy-level intervention were acknowledged with a clear explanation of their expected resolution timelines.Over 100 officers and employees from 30 departments were present at the camp to facilitate prompt grievance handling, while departmental heads closely supervised their respective help desks to ensure efficiency and accountability.

In addition to organizing these on-ground facilitation camps, NDMC has also launched an online “Jan Suvidha Portal” — a contactless grievance redressal system accessible through the official NDMC website. The portal allows users to register complaints, track their status, and provide feedback on the redressal process.

NDMC further engages with citizens through social media platforms such as X (formerly Twitter), Facebook, and Instagram to receive and respond to public grievances. These complaints are regularly monitored by respective departmental heads to ensure timely action and resolution.

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Hindusthan Samachar / Jun Sarkar