Prayagraj, 21 Oct (HS): In a shining example of Indian Railways’

continued focus on passenger comfort and accessibility, an incident at

Thanjavur Junction recently underscored the value of upgraded passenger

amenities — especially for elderly travelers. Recently, Two senior citizens, aged 71 and 87,

were scheduled to board Train No. 16751 (RRM Express) at 1:10 AM — an

inconvenient hour for those needing rest and comfort. To bridge the time gap, they booked a retiring

room at the station — a facility provided in partnership with IRCTC and the

private hospitality provider “Fresh Up.” To their pleasant surprise, the room offered

much more than basic shelter: Spacious, air-conditioned room, Clean white towels & soap kits,

Secure, quiet environment — ideal for rest during odd hours. What stood out was not just the hygiene and

professionalism, but the thoughtful attention to passenger comfort, especially

for elderly travelers who often find travel at night challenging. This small but impactful experience at

Thanjavur showcases Indian Railways’ steady transformation — from a mode of

transport to a service-focused ecosystem, where comfort, cleanliness, and

dignity are placed at the forefront of passenger experience. Such stories serve as a reminder that passenger comfort

is a journey — not a destination — and Indian Railways is clearly on the right

track.

Hindusthan Samachar / Abhishek Awasthi