Prayagraj, 21 Oct (HS): In a time when public service is often met with skepticism, an

ordinary train journey turned into an extraordinary example of responsiveness,

efficiency, and human dedication — courtesy of Southern Railways and the

Railway Protection Force (RPF).

The Incident: On 17 Oct 2025, The traveler had just arrived

at Egmore Station at 11:00 PM after a journey on the Vande Bharat Express. Only

after reaching home, they realized a wristwatch had been left behind in the

train restroom — a common lapse, but one that could easily have led to

permanent loss.

Instead, this happened:

Time

Action

Taken

12:28 AM

Complaint lodged on RailMadad with PNR, coach & seat details

12:31 AM

Call from Railway Helpline confirming the issue

12:34 AM

SMS acknowledgement from Railways

12:49 AM

Call from RPF informing that the train had moved to the yard — they

were initiating a trace

01:12 AM

WhatsApp message received — photos of the lost wristwatch!

01:13 AM

Second call from RPF confirming the watch had been found and

requesting verification

What Happened Behind the Scenes? - Silent

heroes behind the recovery

●

A helpdesk

agent processed the complaint at midnight

●

An RPF team

responded and coordinated

●

Someone

checked train status and confirmed it had moved to the yard

●

Instructions

were relayed to the yard team

●

Yard staff

boarded the coach and located the item

●

Photos were

taken and passed back via internal systems

●

The chain

of communication was rapid, secure, and flawless

●

The

passenger was updated at every step

Takeaway: “To

be honest, this wasn’t even a complaint — I made the mistake. And yet, within

40 minutes, a dozen people had worked through the night to resolve it. That’s

the power of a responsive system.”

Hindusthan Samachar / Abhishek Awasthi